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How can I get my techs to restock their vans?

Hi Steve,

Thanks to attending SFS (and implementing Value Added Service) my business has exploded over the last two years.  But now I’m hitting the wall with keeping our vans repaired and stocked.  My techs are exhausted when they come in and just want to go home.  So they refill their main stuff like the emulsifier (sometimes!) and then sneak away. Meanwhile, ongoing mechanical problems and the little stuff like clean entrance mats and our FREE Spotter for Life bottles aren’t getting replaced.  Is there a checklist in the SFS manuals (or on the SFS website) that we can give to the technicians so they can check the truck and restock all the equipment, chemicals, etc?

All Worn Out in Portland

Dear Worn Out,

First, congratulations on your growth.  It makes your SFS team “proud as punch” to be a big part of your success.  But as you are learning, growth (and especially rapid growth) brings other issues- such as staying on top of truck maintenance and restocking.

Getting Ready to Give Thanks

In honor of having a new kitchen this holiday season, the husband and I are hosting our very first “big” holiday. Sure, we’ve done Easter before, but no one even gets time off for that holiday so it doesn’t count. This is the real deal. Family and friends will be joining us for turkey and all the fixin’s. Since I like to plan things out, I’ve been working on gathering ideas and decorations for our Thanksgiving table. My grandma’s Thanksgiving table was always decorated with items collected over the years and I don’t have that time advantage on my side so I’ve been looking elsewhere for inexpensive table decorations. Allow me to give you a preview (all images link to where I found them) Figure how long you want it and you will need half that amount….Cut the 45 inch fabric on the fold, which makes it 22 1/2 inches wide then sew the two pieces together-long wise. And buy enough to make napkins…(just fray the edges)…make sure the fabric is a poly/cotton blend so it will wash easier and you don’t have to iron. The fabric stores are full of autumn colors for Thanksgiving…At Easter instead of matching napkins, I cut the fabric to make place mats and frayed all the edges. Remember I put the napkins in the wine glass in a big poof! Really makes it striking! For Christmas a few years ago, I bought tablecloths at Bed,Bath and Beyond…they were shiney gold plastic with a flannel backing–very inexpensive, I think $7.98 for the biggest one… but made a fantastic table with the red and green napkins. As a matter of fact I think I used them on the patio table when we had our get together for your graduation? When all else fails….go to the 99 cent store, they have all kinds of doo-dads for decorating!